MHM Services, Inc.

  • IT Technical Support Specialist

    Job Locations US-AZ-Tucson
    Posted Date 3 days ago(5/17/2018 4:30 PM)
    Job ID
  • Overview

    Sr. Technical Support Specialist


    Centurion has just been awarded the Pima County Adult and Juvenile Detention Centers  and w Senior Technical Specialist to join our team and provide on site support and serve as the primary point of contact for all technology issues, projects and equipment for 100 users in the 3 locations in Pima County, AZ


    Responsibilities include:

    • Coordinate, document, track, and resolve incidents and complete work orders per IT departmental procedures pertaining to PC architecture, PC operating systems, telephones, specialized equipment and specialized software such as electronic health record systems
    • Provide support to users on a variety of software and hardware platforms
    • Provide user administration support for various systems 


    The ideal candidate:

    • Experience being the sole technical resource for a company or organization
    • Is proud to be a “jack of all trades” and quickly learns new technology
    • Understands that proactive communicator is important since he/she will be a remote member of the Corporate IT organization
    • Can be creative while supporting some older technology since equipment refreshes don’t occur as frequently in this environment



    Requirements and Qualifications:

    • Bachelor’s degree in Information Technology or related field
    • 5-7 years’ experience in a desktop support position
    • Experience supporting and doing basic configuration of business applications
    • Basic understanding of applicable networking principles (e.g., TCP/IP protocols), Active Directory, and Exchange.
    • General knowledge of electronics, PC architecture, PC operating systems, Microsoft Office, Wireless Mobile Devices and associated applications telephones, networking and email systems.
    • General knowledge of the administration of business and healthcare applications
    • Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance, printer troubleshooting.
    • Ability to pass a  comprehensive security clearance.







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